FAQ / BEFORE YOU START

Questions.
Honest answers.

What MockAllies is, how the practice works, and what happens to your data along the way.

Start
here.

The questions people ask before their first session.

01

What is MockAllies?

A practice floor for phone sales. You talk out loud with a simulated buyer, work through a structured Academy curriculum, and get specific feedback on what to change in your next rep. It's built for the part of sales training that usually doesn't exist: safe, repeatable practice before a call actually counts.

02

How does the AI buyer persona work?

You choose a scenario — who's picking up, and how much pressure to face — and an AI-driven buyer responds to you in real time: interrupting, objecting, asking for time, or pushing back the way a real prospect would. It's a simulation built to behave like a specific buyer type, not a real person and not a transcript of one. The difficulty and persona are adjustable, so you can rehearse a calm opener or a genuinely hostile gatekeeper depending on what you're working on.

03

Are my practice calls recorded?

Yes. Your practice sessions are recorded so we can generate transcripts and feedback — that's how the debrief works. What we collect, how long we keep it, and the choices you have around it are covered in full in our Privacy Policy; this FAQ intentionally keeps things brief and points there for the details rather than restating them.

04

What happens to my data?

It's used to run your sessions, generate your feedback, and improve your own progress tracking — not sold to third parties. For the full breakdown of what's collected, how it's stored, and who can access it, see the Privacy Policy.

05

How does billing and cancellation work?

You're billed on the plan cycle you choose — monthly or annual — and you can cancel from your account at any time; you keep access through the end of the period you already paid for, with no renewal after that. Refund eligibility depends on how much of the period you've used — see the refund policy for the specifics.

06

Is there a free tier?

[FREE TIER DETAILS — not finalized yet. This will state whether there's a free trial, a limited free tier, or no free option, once decided.]

07

Does MockAllies support teams or organizations?

Yes. Team plans add seats, a manager dashboard, the ability to assign lessons or drills to specific reps, and org-wide billing. See pricing for how team plans work, or get in touch to talk through a rollout.

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