Return to the exchange
Use your session review to revisit the conversation and its assessment.
THE FEEDBACK LOOP / NOTICE. ADJUST. REPEAT.
A call ends.
The learning doesn’t.
Turn a conversation into something you can work on. Start with what was said, then give the next attempt one clear focus.
Walk through an example ↓01 / AN ILLUSTRATIVE REVIEW · NOT A REAL SESSION
Find the
turning point.
The buyer has a time constraint. Compare two ways of responding and the practice task each suggests.
WHAT WAS SAID
“We have an amazing platform with lots of features.”
WHAT TO NOTICE
The response introduces the product before finding out whether the buyer has a relevant problem.
02 / TAKE ONE THING FORWARD
A smaller change.
A clearer next rep.
Name the skill
Pick a specific behaviour you can actually practise, such as a shorter opening or a deeper question.
Try it again
Take that focus into practice. Repetition becomes useful when you know what you are changing.
KNOWLEDGE INTO INSTINCT